INTERNAL COMMS

New guidance seeks to fill the gap left by traditional approaches to crisis communications.

The in-house comms community has shrugged off the suggestion that ‘PR is dead’, made by adland grandee Sir Martin Sorrell on Radio 4.

Leaders know how important it is to engage their employees, which is why they need to spend more time communicating with them.

Email is seen as the most effective tool but research finds communicators want to invest more time or resources in intranets next year.

In.Comms asked a selection of in-house comms professionals what they wish for this year - for the profession and for themselves.

UK-wide census data shows Scotland leading the way in gender equality at the director level.

A new report has revealed some of the biggest challenges facing internal comms teams, including inter-departmental collaboration.

Data protection is about people and should not be treated as a tick-box exercise, according to the top comms person at the Information Commissioner’s Office.

The first in a series of articles that take a look under the bonnet of organisations, to reveal their particular challenges and triumphs.

PRCA census paints a picture of an ambitious sector embracing strategy planning and measurement, while simultaneously struggling to make progress on DEI.

The ECB has taken on a new comms director to help grow cricket’s reach and relevance.

Haymarket’s head of communications and impact Tara Geoghegan on why the company has joined the global movement – and how it's brought everyone along on the journey.

The financial services giant is boosting internal communications at its asset management arm.

As the dust settles after the most dramatic Budget season in living memory, we speak to comms figures for their take on its impact.

Sustainability and social commitments are contested topics but the new rules we are operating under offer some great opportunities.

The rapid adoption of AI is creating an ‘expectation gap’ between internal comms teams, but leading adopters view this as a catalyst for stronger cross-department collaboration.

Humans resort to instinctive behaviour under pressure, which is why you need to hardwire a calm perspective into your crisis response.

Frustration is mounting among comms professionals as job descriptions become impossibly broad, salaries shrink and expectations of a ‘unicorn’ employee skyrocket.

A new report reveals that CCOs are embracing intergenerational diversity, focusing on ‘living’ corporate values and leveraging coaching as a core leadership imperative.

One in two female professionals have encountered harassment or inappropriate behaviour at work, while two out of five say nothing happened after reporting it, new research shows.

As the technology becomes more powerful, the true value of in-house comms professionals lies in their uniquely human skills, such as their ability to connect, empathise and strategically influence culture and behaviour.

Chatbots will dominate internal comms, according to a new report shared with In.Comms.

Staying silent can be damaging to the well-being of your workforce. As storytellers we can do better.

One in five people in the UK can be considered neurodivergent. So what is your organisation doing to make sure those voices are being heard?

Senior internal communications professionals in banking and insurance are among those to have been awarded fellowships.

The IoIC’s Internal Communication Leader of the Year shares her insights on transforming employee comms into a strategic powerhouse.

How you talk to people inside your organisation determines what they say outside it – so why not turn your company culture into a competitive advantage?

From traditional intranet and email bulletins, to Whatsapp, fortune cookies and emoji-only announcements, the options available are greater than ever now.

Going beyond just information dissemination, internal communications is a vital, two-way process that builds trust, shapes culture and drives organisational success, says a new report

With PR professionals continuing to lose out to journalists on some of the country's top comms jobs, In.Comms canvasses industry opinion.

The CIPR has revealed who will become its president in 2027, after three industry leaders battled it out.

Professionals are not being given the resources they need to deliver effectively, suggests new research.

The ‘immense contribution’ of one of the UK’s leading internal comms specialists has been recognised by the CIPR.

Oliver Wall shares insights with In.Comms editor Claire Warren, including how to elevate the comms function to a truly strategic role.

The annual awards celebrate outstanding achievements across the industry.

Listening to staff and not acting on the feedback is more damaging than not listening at all.

Though issues such as price rises and executive pay keep bobbing back up, group HR and communications director Neil Morrison says authentic and consistent messaging is vital.

Advita Patel, CIPR president, has issued a call to action in the wake of attacks on both a Manchester synagogue and an East Sussex mosque.

When a crisis happens, company leaders rely on employees and contractors to help them recover, yet they often prioritise communication for customers, shareholders and the media.

Andrew Bate has been recruited to head up a nine-strong team working across corporate media relations and PR, public affairs, and colleague and student communications.

The editor-in-chief explains the rationale for the title and why in-house comms pros have become so influential and valuable to organisations.

Check out the pictures from our first ever networking event.

The East London NHS Foundation Trust has appointed a director of communications and engagement who previously worked as a deputy comms director in Parliament.

Augmentation and automation could affect more than 80 per cent of profession’s typical tasks, leading to significant cost and time savings.

ECB chief comms officer Kate Miller will handle supporter engagement and reputation management, plus engagement with key stakeholders, at Tottenham Hotspur FC.

Amanda Andrews, international comms director at AWS, will lead a team of both external and internal comms professionals at the banking group.

Some say internal comms deserves to be its own unit, others believe different departments should just collaborate more; In.Comms investigates how the jigsaw can fit together.

New research reveals how in-house communications, public affairs and marketing are being transformed by AI, highlighting efficiency gains, adoption challenges and evolving skillsets.

Leaning on a scientific understanding of how the human brain actually works can help make your messaging clearer, more engaging and more effective.

Communications and impact manager Tara Geoghegan on fostering a unified culture and driving global initiatives in a hybrid world.

If transformational change is ‘80 percent about the people’, how can you ensure they are all getting the message?

Pay and bonuses have improved more for in-house PRs in recent years than for their agency counterparts, says new survey.

The IoIC’s IC 2025 Index supplement reveals pay and benefits is still the biggest area where workers feel they are not well enough informed.

In the face of political backlash and employee fatigue, corporate DEI initiatives are at a crossroads. So which way now?

The wide-ranging campaign celebrated 200 years of chocolate-making through fostering a strong sense of pride and belonging.

How a bolder approach and shift in tone helped cause a big boost in resources and outcomes.

Being made redundant and ‘uninspiring bosses’ are the top two reasons for in-house comms professionals to move jobs, according to new research.

In-house comms professionals enjoy far greater flexibility than their agency counterparts when it comes to where they choose to work, new research indicates.

But a survey of corporate comms professionals has also revealed some differences in preferred benefits between in-house and agency workers.

Switching to internal comms on joining computer chip-maker Arm, Adele McIntosh has loved the new challenge: being the voice of both the company and its people at the same time.

She’s merged O2 with VirginMedia, turned the Millennium Dome into The O2 arena and now has her eye on eradicating ‘data poverty’; but Nicola Green still has her feet firmly on the ground.

Having guided the comms for some of sport’s biggest global productions, the Football Association’s director of marketing, communications and public affairs, Joanna Manning-Cooper, believes that, at heart, her job is simple… or should be.

Jennifer Sproul, chief executive of the IoIC, talks to In.Comms about the rise of ‘shadow communications’ and the increasing need for empathetic leadership in uncertain times.

The latest research from the Institute of Internal Communication (IoIC) reveals a significant disconnect between leaders’ communication styles and employees’ desire for genuine connection and understanding.

When a huge fire blacked out Heathrow, Shaun Jepson, British Airways’ head of corporate communications & public affairs, needed a quick and well-drilled response from his team.

Giving teams a strategic role across the business can help to drive effectiveness and efficiency in getting results.

A message from In.Comms editor Claire Warren.