FEATURES

Set against a tough economic backdrop, a number of companies have dispensed with the services of PR agencies in favour of boosting their in-house PR capability.

Some say internal comms deserves to be its own unit, others believe different departments should just collaborate more; In.Comms investigates how the jigsaw can fit together.

Communications and impact manager Tara Geoghegan on fostering a unified culture and driving global initiatives in a hybrid world.

If transformational change is ‘80 percent about the people’, how can you ensure they are all getting the message?

TfL’s director of communications and corporate affairs says his organisation is ‘a beast’ of many parts, with a heritage that also needs to be handled with care.

In the face of political backlash and employee fatigue, corporate DEI initiatives are at a crossroads. So which way now?

Within a year, the small comms team at West Oxfordshire District Council has gone from interested bystander to exploiting AI, with dramatic results.

The wide-ranging campaign celebrated 200 years of chocolate-making through fostering a strong sense of pride and belonging.

How a bolder approach and shift in tone helped cause a big boost in resources and outcomes.

Switching to internal comms on joining computer chip-maker Arm, Adele McIntosh has loved the new challenge: being the voice of both the company and its people at the same time.

The National Trust’s director of communications and fundraising Celia Richardson on learning to deal with protest, bots, and concerted attacks.

If you’re simply responding to what your business wants you to talk about you’ve got things backwards, explains Lloyd’s Banking Group’s Andrew Walton.

She’s merged O2 with VirginMedia, turned the Millennium Dome into The O2 arena and now has her eye on eradicating ‘data poverty’; but Nicola Green still has her feet firmly on the ground.

Soho House’s chief communications officer Anouska Ruane tells us about creativity, versatility and keeping the magic of the brand alive while driving growth and commercial success.

Alex Aiken, comms advisor to the UAE and former executive director of UK Government communications, explains the importance of building a common platform upon which everyone can build and prosper.

Alex Doorey takes us deep under the surface of her job as VP corporate affairs, brand, marketing and sustainability, at energy supplier Ovo.

Having guided the comms for some of sport’s biggest global productions, the Football Association’s director of marketing, communications and public affairs, Joanna Manning-Cooper, believes that, at heart, her job is simple… or should be.

From traditional intranet and email bulletins, to Whatsapp, fortune cookies and emoji-only announcements, the options available are greater than ever now.

Jennifer Sproul, chief executive of the IoIC, talks to In.Comms about the rise of ‘shadow communications’ and the increasing need for empathetic leadership in uncertain times.

From Bluetooth bottle-openers and boring phones to pub-saving campaigns, Jonathan O’Lone’s remit at Heineken is anything but ordinary. He shares what all of this has taught him (so far).

As luxury brands seek to foster deeper connections with audiences, Baker discusses how transparency can build credibility.

When Mc Aloon moved to a brand new role building an in-house comms operation at a luxury hotel and investment group, life definitely did not slow down.

There’s no one set of rules that can cover every agency relationship. So what should you do?

When a huge fire blacked out Heathrow, Shaun Jepson, British Airways’ head of corporate communications & public affairs, needed a quick and well-drilled response from his team.