Some say internal comms deserves to be its own unit, others believe different departments should just collaborate more; In.Comms investigates how the jigsaw can fit together.
TfL’s director of communications and corporate affairs says his organisation is ‘a beast’ of many parts, with a heritage that also needs to be handled with care.
Though issues such as price rises and executive pay keep bobbing back up, group HR and communications director Neil Morrison says authentic and consistent messaging is vital.
From traditional intranet and email bulletins, to Whatsapp, fortune cookies and emoji-only announcements, the options available are greater than ever now.