BusinessPhone Hospitality is a special configuration of the BusinessPhone core system, designed to meet the unique requirements of guest hospitality. It encompasses everything from front desk support to special telephones and a host of special facilities, that create an efficient support tool for your staff and a comfortable environment for your guests. BusinessPhone Hospitality does much more than provide your guests with nice telephones in their rooms: it adds real value to the service you offer in three fundamental ways.

First, by helping you personalize your services in all sorts of ways, from making sure your staff always know your guests' names to speaking to your guests in their own language. Second, by offering your guests fast, direct and easy access to the services they require, from requesting room service, to booking wake-up calls, to leaving and retrieving messages. And third, by helping you operate more efficiently, through facilities for check-in and check-out, room status monitoring and accurate charging.

It's your hospitality
You don't have to be a multinational hotel chain to benefit from a BusinessPhone Hospitality solution. Because it's a modular and expandable system, it is cost-effective for everything from a ten-room guest house to a hotel with over 250 rooms.

BusinessPhone Hospitality integrates a range of special functions into the core BusinessPhone PBX that will enhance the management, administration and guest facilities of any hotel, recreation area, motel and hospital.

Phones adapted for service
With some hotel phones, you're expected to have computer programming skills to get the service you want; that's if you can understand the instruction manual. With the BusinessPhone Hospitality solution, it's different: commonly-used services and functions on the Guest Room Phone, such as wake-up, do-not-disturb and access to the public telephone network, are accessed using a single key, each with an easy-to-understand symbol. The same philosophy is carried through to the staff phones in the BusinessPhone Hospitality range, which offer all the business communications functionality provided by the whole BusinessPhone family, as well as specially tailored facilities.

The Front Desk and Operator Phones allow reception staff to access functions such as check-in and check-out, and information such as room status or billing information, using just a few predefined keys. Information is displayed on built-in, multi-line LCD screens. For more demanding applications, front desk computer packages - including a variety of property management systems (PMS) - can be added to turn the reception desk into a highly effective administration centre.

Integrated voice messaging also enhances the service you provide through, for example, recorded information about the facilities you offer and providing an "answer-phone" service for those who call your guests when they are unavailable. The ISDN to the desktops capability of BusinessPhone Hospitality means it can be used for videoconferencing, high-speed data transfer and database applications. ISDN links could be used to send X-rays immediately from a hospital to a consultant at another location, for example.